Show/Hide offline agents

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Show/Hide offline agents

How to display available agents, and not display unavailable ones when they are offline

To achieve this, go to WhatsApp Chat Widget > Settings > General > Show offline agents (Toggle ON or OFF).

This is an image showing how to hide offline agents:

how to hide offline agents of WhatsApp

The following image shows side-by-side comparison of how the offline “Alicia” account appears (left image) in frontend before we toggle OFF the option. And to the right after we toggle ON the option:

shows side-by-side comparison

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